The quality objective of BEVALDIA (Manager of the branches PSOMAKARA & GAMSRO) is to: Deliver Quality services that meet the requirements, needs and expectations of all parties with interest in Shipping, Industry and Services Sectors, within the framework of applicable standards, statutory regulations and applicable Laws, through efficient, safe and cost effective execution.
QUALITY POLICY STATEMENT
BEVALDIA (Manager of the branches PSOMAKARA & GAMSRO) will apply the principles of Quality Management as a Company wide commitment to achieve the Quality Objective. The following commitments shall apply:
Quality is a top priority for everyone in BEVALDIA (Manager of the branches PSOMAKARA & GAMSRO).
Quality shall be our means to foster preference, confidence and delight.
We shall assure compliance with requirements, and conduct all our business with uncompromising integrity and professionalism.
Our customers are the ultimate judges of the quality of our services.
Complaints and comments from customers are valuable inputs for improvement and shall be treated accordingly.
We will pursue continuous improvement and innovation, to create a competitive advantage for our customers and ourselves.
Quality shall be measured, evaluated and documented.
We will abide by quality standards as strict as those required from our customers.
Everyone in BEVALDIA (Manager of the branches PSOMAKARA & GAMSRO) shall be trained and encouraged to contribute to the quality effort, and empowered to pursue our quality interests.
We will provide services that anticipate and exceed the expectations of our customers.
- Promote a working environment without discrimination or harassment due to race, color, religion, sex, nationality, disability or any other factor.
- Perform our operations in full compliance with the international standards of environmental practice.
The Company’s Quality Policy is valid for all persons working within and for the company. It is the responsibility of all Managers of BEVALDIA (Manager of the branches PSOMAKARA & GAMSRO) to ensure that this policy is understood, implemented and maintained at all management levels.
The General Manager has the total responsibility for the quality of all activities performed in the company. Each Company’s individual employee has the responsibility for the quality of own work. It shall always be ensured that clients have a clear understanding of the services BEVALDIA (Manager of the branches PSOMAKARA & GAMSRO) can deliver and the framework it works within.
The responsibility, authority and the interrelation of personnel who manage, perform and verify work affecting quality is defined in functional descriptions and organisation charts/matrices included in the Company’s policies / procedures and instructions.
Personnel performing verification activities such as monitoring of services and quality audits will be independent of those having direct responsibility for the work being performed.
The BEVALDIA (Manager of the branches PSOMAKARA & GAMSRO) Quality Manager has been appointed as the Management Representative with authority and responsibility to ensure that the Quality System has been implemented and maintained throughout the company. He will i.a. perform quality audits to this effect. He is also responsible for initiating the periodical review of the Company’s Quality System to ensure its continuing suitability and effectiveness. The BEVALDIA (Manager of the branches PSOMAKARA & GAMSRO) Quality Manager reports to the General Manager.